Q: Is it possible to make a return and receive a refund?

If you change your mind about your purchase within 60 days of delivery , send us an email to support@phili.it indicating your desire to make a return. We will reply to you with an email containing instructions for returning the product and booking collection via courier . Embroidered or personalized products are not refundable . Furthermore, the return involves additional shipping , so if you would like to help reduce the resulting Co2 emissions , we invite you to purchase a tree on https://www.switch2zero.com/instant/setup

Q: What does the product packaging include?

We try to avoid overpacking , but we also know that the eye wants its part. For this reason, each set of sheets, duvet cover or towels or the single shower towel will be sent in an FSC certified recycled cardboard box, with a protective tissue and a biodegradable and compostable external bag . The sheets and duvet covers come with a fabric bag , which you can reuse to better organize your drawers or, if you travel often, as an underwear holder. In any case, make your sustainability choice and try to reuse the packaging as best you can and not dispose of it immediately. Before recycling comes reuse ;)

Q: How do you wash the sheets and duvet covers?

Organic cotton is a pure natural fibre , so we recommend washing it at a maximum of 40°C in the washing machine, on a delicate cycle and with a spin no higher than 800 rpm . Organic cotton is perfect for avoiding allergies and breathing difficulties, as well as the proliferation of mites. We advise you not to wash our organic cotton products with synthetic products and to carefully follow the instructions on the label. In natural fabrics that do not include synthetic fibers within them, it is normal to have a shrinkage of up to approximately 4-5% after the first wash. This loss is physiological and cannot be totally eliminated. Indeed, in some ways it should be looked at from a positive perspective: it is in fact confirmation that the garment is actually made with a pure cotton fabric and that it does not contain other fibers of synthetic origin. Also remember not to overload the washing machine : there is the risk that in the long run the drum could be damaged and the garment not cleaned properly.

Q: How do you wash towels and towels?

Organic cotton is a pure natural fibre , so we recommend washing it at a maximum of 60°C in the washing machine , on a delicate cycle and with a spin no higher than 800 rpm . Organic cotton is perfect for avoiding allergies and breathing difficulties , as well as the proliferation of mites. We advise you not to wash our organic cotton products with synthetic products and to carefully follow the instructions on the label. In natural fabrics that do not include synthetic fibers within them, it is normal to have a shrinkage of up to approximately 4-5% after the first wash. This loss is physiological and cannot be totally eliminated. Indeed, in some ways it should be looked at from a positive perspective: in fact, it confirms that the product is actually made with a pure cotton fabric and that it does not contain other fibers of synthetic origin. Also remember not to overload the washing machine : there is the risk that in the long run the drum could be damaged and the garment not cleaned properly.

Q: How do the sheets and duvet covers dry?

If you use the dryer , we recommend short cycles and at low temperatures . Furthermore, it would be advisable not to overload the dryer, to avoid the formation of creases on the product, which are difficult to remove even during ironing. In the spring and summer period, if you have the possibility, we recommend that you dry the sheets and duvet covers directly in a dry and well-ventilated place . Save energy and respect the environment ;) In the winter, if you don't have access to a dryer, we recommend that you wash the sheets yourself and hang them tightly even inside the house. Avoid overloading the washing machine , so as to avoid the formation of annoying creases.

Q: How do you dry towels and towels?

If you use the dryer , we recommend short cycles and at low temperatures . Furthermore, it would be advisable not to overload the dryer , to avoid the formation of creases on the product. We recommend that you dry the sponges directly in a dry, well-ventilated place, well stretched, so as to avoid creases. Save energy and respect the environment ;)

Question 1

Is it possible to make a return and receive a refund?

Accepted Answer

If you change your mind about your purchase within 60 days of delivery , send us an email to support@phili.it indicating your desire to make a return. We will reply to you with an email containing instructions for returning the product and booking collection via courier .

Embroidered or personalized products are not refundable .

Furthermore, the return involves additional shipping , so if you would like to help reduce the resulting Co2 emissions , we invite you to purchase a tree on https://www.switch2zero.com/instant/setup

Question 2

How does the 60 night trial work?

Accepted Answer

You have 60 nights from delivery to experience the very high quality of our products . If you change your mind and for any reason you have had second thoughts, you can request a free return by sending an email to ufficio@phili.it following the withdrawal instructions. Subsequently, one of our couriers will come to collect the products at your home. If you kept their packaging we will collect everything together.

Read the details on Terms and Conditions

Question 3

What are the shipping costs and times? Can I track the order?

Accepted Answer

A unique tracking code is created within 24 hours of the order to monitor the shipment

SHIPPING TO ITALY

- Free for orders over or equal to €80

- €8 for orders under €80

SHIPPING TO EUROPE AND THE UK

- Free for orders greater than or equal to €100

- €12 for orders under €100

INTERNATIONAL SHIPMENTS

- Free for orders over or equal to €300

- €35 for orders under €300

Shipping Times
- Order shipping time takes 2-7 business days for standard orders;
- for personalized orders with embroidery , order shipping times take up to 10 working days .
- during the Christmas and Black Friday periods, deliveries may be delayed up to 7-10 working days , for reasons beyond our control.

Question 4

My package is damaged, what do I do?

Accepted Answer

It may happen that a package arrives damaged externally. In this case we recommend that you immediately photograph everything and open it carefully , trying to keep the remaining parts of the packaging intact. Write to our fantastic support team who, in the event of a damaged product, will give you instructions for requesting a return.

Question 5

How and when can I modify or cancel an order?

Accepted Answer

In the event that you wish to cancel or modify an order, we recommend that you contact us promptly by email to ufficio@phili.it with the subject URGENT - Modification/Cancellation of Order , or by telephone +39 351 302 3941 so as to avoid the order being processed is sent. If the order has already been shipped, you will have to start the return and refund procedure.

Question 6

What does the product packaging include?

Accepted Answer

We try to avoid overpacking , but we also know that the eye wants its part. For this reason, each set of sheets, duvet cover or towels or the single shower towel will be sent in an FSC certified recycled cardboard box, with a protective tissue and a biodegradable and compostable external bag . The sheets and duvet covers come with a fabric bag , which you can reuse to better organize your drawers or, if you travel often, as an underwear holder.
In any case, make your sustainability choice and try to reuse the packaging as best you can and not dispose of it immediately. Before recycling comes reuse ;)

Question 7

How do you wash the sheets and duvet covers?

Accepted Answer

Organic cotton is a pure natural fibre , so we recommend washing it at a maximum of 40°C in the washing machine, on a delicate cycle and with a spin no higher than 800 rpm . Organic cotton is perfect for avoiding allergies and breathing difficulties, as well as the proliferation of mites.

We advise you not to wash our organic cotton products with synthetic products and to carefully follow the instructions on the label.

In natural fabrics that do not include synthetic fibers within them, it is normal to have a shrinkage of up to approximately 4-5% after the first wash. This loss is physiological and cannot be totally eliminated. Indeed, in some ways it should be looked at from a positive perspective: it is in fact confirmation that the garment is actually made with a pure cotton fabric and that it does not contain other fibers of synthetic origin.

Also remember not to overload the washing machine : there is the risk that in the long run the drum could be damaged and the garment not cleaned properly.

Question 8

How do you wash towels and towels?

Accepted Answer

Organic cotton is a pure natural fibre , so we recommend washing it at a maximum of 60°C in the washing machine , on a delicate cycle and with a spin no higher than 800 rpm .

Organic cotton is perfect for avoiding allergies and breathing difficulties , as well as the proliferation of mites.

We advise you not to wash our organic cotton products with synthetic products and to carefully follow the instructions on the label.

In natural fabrics that do not include synthetic fibers within them, it is normal to have a shrinkage of up to approximately 4-5% after the first wash. This loss is physiological and cannot be totally eliminated. Indeed, in some ways it should be looked at from a positive perspective: in fact, it confirms that the product is actually made with a pure cotton fabric and that it does not contain other fibers of synthetic origin.

Also remember not to overload the washing machine : there is the risk that in the long run the drum could be damaged and the garment not cleaned properly.

Question 9

How do the sheets and duvet covers dry?

Accepted Answer

If you use the dryer , we recommend short cycles and at low temperatures . Furthermore, it would be advisable not to overload the dryer, to avoid the formation of creases on the product, which are difficult to remove even during ironing.

In the spring and summer period, if you have the possibility, we recommend that you dry the sheets and duvet covers directly in a dry and well-ventilated place . Save energy and respect the environment ;)

In the winter, if you don't have access to a dryer, we recommend that you wash the sheets yourself and hang them tightly even inside the house. Avoid overloading the washing machine , so as to avoid the formation of annoying creases.

Question 10

How do you dry towels and towels?

Accepted Answer

If you use the dryer , we recommend short cycles and at low temperatures . Furthermore, it would be advisable not to overload the dryer , to avoid the formation of creases on the product.

We recommend that you dry the sponges directly in a dry, well-ventilated place, well stretched, so as to avoid creases. Save energy and respect the environment ;)

Question 11

How do I clean yellowed pillowcases?

Accepted Answer

Precisely because organic cotton undergoes very few treatments and no glue-based treatments or chemical agents that alter its composition, it is very breathable. Sometimes, it may happen that pillowcases become stained with oil from the skin or hair - seborrhea. Don't be alarmed, it's natural and very normal, just wash your pillowcases more frequently and use a mixture of 2 tablespoons of baking soda and hot water to pre-treat them before washing. It is advisable to leave the mixture on for at least 45 minutes and then wash the pillowcases as you are used to.

Question 12

Are the sheets and duvet covers hypoallergenic?

Accepted Answer

Yes, GOTS certified organic cotton is naturally hypoallergenic and free from chemicals and pesticides that irritate the skin.

Question 13

What are the accepted payment methods?

Accepted Answer

We know that the convenience of payment often makes the difference, which is why we provide you with numerous payment methods :

Google Pay
Apple Pay
Shopify Pay
Debit/Credit Cards
PayPal
Klarna, pay in 3 installments
Cash on delivery with cash on delivery

If you don't urgently need to receive the product, make a bank transfer - they are often free and we also manage to avoid bank collection fees.

Bank account details:
BENEFICIARY: ANVITA SRL BENEFIT COMPANY
BANK: ILLIMITY BANK
IBAN: IT49A0339512900052744450420
BIC/SWIFT: ITTPIT2M

Here are the answers to the most frequently asked questions